How a Goal's Total Is Worked Out
An overall goal's total is:
the amount raised by each linked campaign + every manual donation on the goal
The goal page in your dashboard shows the two parts separately, as From campaigns and Added manually.
A campaign's amount raised
Each linked campaign counts the same amount raised that it shows on its own page. That matches Campaign Earnings on the campaign's dashboard page. For product fundraisers this is your organisation's share, not what supporters paid for the products.
Orders and contributions count once they are completed. Cancelled orders and refunds come off, the same way they do on the campaign itself.
The percentage
The percentage is the total divided by your target, rounded down to a whole number. A goal sitting at 99.6% shows 99%, so you never announce 100% before you get there.
Going past your target
The thermometer, bar and ring fill up at 100% and stay full. The dollar figure and the percentage keep counting, so a goal can show 112% if you raise more than you aimed for.
When the total updates
Your dashboard, the public goal page and every embed show the current total each time they are loaded. A new donation shows on the website the next time someone opens or refreshes the page.
If the total is not what you expect
- A campaign is missing. Check it is in the linked list on the goal's page. Campaigns in a different currency cannot be linked, and cancelled campaigns stop counting.
- Money is counted twice. If you recorded cash both as a manual contribution on a linked campaign and as a manual donation on the goal, remove one of them.
- A campaign shows less than you expected. The goal uses the campaign's amount raised, so check the campaign's own page. Cancelled orders are not counted.