Closing Orders for a Pickup at a Set Time
A collection location can stop taking orders at a time you choose. After that time supporters can no longer pick it, and your other pickups stay open. For example, a school taking lunch orders can close Monday's orders at 9am on Monday and keep the rest of the week open.
Without a cutoff, a pickup stays open until your campaign ends.
Setting a cutoff
- Open your campaign and go to Campaign Settings, then the Ordering tab.
- On the collection location, tick Close orders for this pickup at a set time.
- Set the date and time under Orders close. It starts at 3pm the day before collection, so change it to suit you.
- Save your settings.
If the cutoff is after the pickup's collection start time, you will see a warning, because supporters could still order after collection has begun.
To remove a cutoff, untick the box and save.
What supporters see
- Before the cutoff, the pickup shows its closing time, such as Order by Mon 16 Nov, 9:00am.
- After the cutoff, the pickup is no longer offered on your campaign page or at checkout.
- Anyone who still has the page open from before the cutoff cannot place an order for that pickup. They are asked to choose another.
- If every pickup has closed, the page says orders have closed.
Things to know
- Cutoffs apply to collection only. Delivery is not affected.
- Orders you enter yourself from the dashboard, and Tap to Pay sales in the Raised app, are not limited by cutoffs.
- Orders placed before the cutoff are not changed.
- Your campaign's end date still applies. A cutoff after the campaign ends has no effect.