Back to Help Center

Security Settings

Enhance your account security with Multi-Factor Authentication (MFA) and manage other security preferences.

Multi-Factor Authentication (MFA)

Multi-Factor Authentication adds an extra layer of security to your account. When MFA is enabled, you'll need to provide both your password and a second form of verification (usually a code from an authenticator app) to log in. This significantly reduces the risk of unauthorized access.

You can manage your MFA settings from the "Multi-Factor Authentication" tab within the Account Settings area.

Setting Up Multi-Factor Authentication

If MFA is not yet active on your account, you will typically see an option to begin the setup process, often a button labeled "Setup" or "Enable MFA".

General Setup Steps:

  1. Initiate Setup: Click the "Setup" or similar button on the Multi-Factor Authentication tab.
  2. Scan QR Code: You will typically be presented with a QR code. Open an authenticator app on your smartphone (such as Google Authenticator, Authy, or Microsoft Authenticator) and scan this QR code.
  3. Enter Verification Code: After scanning the QR code, your authenticator app will display a time-sensitive 6-digit code. Enter this code into the field provided on the setup page to verify and link your app.

Follow the on-screen instructions carefully to complete the MFA setup.

Need More Help?

If you encounter any issues setting up or managing Multi-Factor Authentication, or have other security concerns, please contact our support team.

Recent Updates

  • This doc was updated on Mar 11, 2026, 6:11 AM

Ready to start fundraising?

Set up your free online fundraiser in minutes. No platform fees on cash and bank transfer payments.

Need Help?

If you have any questions or need further assistance, our support team is ready to help.

Contact Support