Understanding the Lock Period and Finalising Status

When a fundraiser reaches its end date, it doesn't immediately appear as "Closed" in your dashboard. Instead, it enters a lock period where the status shows as Finalising. This guide explains what this means for you as a supplier and when you'll receive the finalised orders.

What Is the Lock Period?

The lock period is a window of time after a fundraiser's end date that gives the campaign organiser time to:

• Cancel invalid orders (e.g., duplicates or errors)
• Reconcile cash and bank transfer payments
• Verify order details before they are sent to you

During the lock period, the fundraiser status displays as Finalising in your dashboard. No new orders can be placed by supporters, but the organiser can still modify existing orders.

How Long Is the Lock Period?

The lock period is configured on your catalogue and defaults to 24 hours. You can adjust this in your catalogue settings under Lock Period (Hours).

Tip: A longer lock period gives organisers more time to clean up orders, which can reduce issues with incorrect or unpaid orders reaching you.

What Happens After the Lock Period?

Once the lock period expires:

• All remaining orders are finalised and locked — no further changes can be made
• You receive an email notification and push notification with the finalised order details
• The fundraiser status changes from Finalising to Closed in your dashboard
• You can now process and fulfil the orders

Why Haven't I Received a Notification?

If a fundraiser has closed but you haven't received a notification, this is likely because the fundraiser is still in its lock period. The notification is sent after the lock period ends, not when the fundraiser first closes.

If the lock period has already passed and you still haven't received a notification:

1. Check notification preferences — Go to your account settings and ensure Fundraiser Locked notifications are enabled for both email and push.
2. Check spam/junk folder — Ensure emails from Raised haven't been filtered.
3. Verify your account email — Confirm the email address on your account is correct.

Configuring the Lock Period

To change the lock period for your catalogues:

1. Go to your Dashboard and select Catalogues.
2. Open the catalogue you want to modify.
3. Under the wholesaler settings, find Lock Period (Hours).
4. Set the desired number of hours (minimum 24).
5. Save your changes.

⚠️ Important: Changes to the lock period only apply to new fundraisers created with that catalogue. Existing fundraisers keep the lock period that was set when they were created.

Further Assistance

If you need more help understanding the lock period or a fundraiser's status, contact our support team or email [email protected].